These Terms and Conditions set out the basis on which Barnes Man And Van provides moving, transport, lifting, delivery, and related van service solutions to customers in the UK. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to protect both parties and to ensure that every man and van service is carried out fairly, safely, and efficiently.

In these terms, references to “we”, “us”, and “our” mean Barnes Man And Van. References to “you” and “your” mean the customer, the person making the booking, and any person acting on behalf of the customer. These conditions apply to all bookings unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full.

Our services may include loading, unloading, transport, collection, delivery, single-item moves, furniture relocation, and other agreed transport tasks. We aim to provide a professional man with a van service that is practical, punctual, and suitable for domestic or business use. However, the exact scope of service depends on the booking details, access conditions, and any limits agreed before the job begins.

Booking Process

Bookings may be made by telephone, email, online enquiry, or any other method we make available from time to time. A quote is usually based on the information you provide, including item volume, collection and delivery addresses, access conditions, parking arrangements, labour required, stairs, distance, and preferred dates or times. Quotes are given on the basis that the information supplied is accurate and complete. If details change, the quotation may also change.

Once a quote is accepted, the booking is only confirmed when we have received the required booking details and, where applicable, a deposit or prepayment. We may ask for identification, proof of address, inventory details, photographs, or additional information to help us assess the job. If we determine that the job is unsafe, unlawful, excessively large, or materially different from the information originally provided, we may revise or decline the booking.

The customer is responsible for ensuring that the pickup and delivery addresses are accessible at the agreed time and that any building rules, parking restrictions, permits, or loading limitations are properly arranged. If delays occur because the site is not ready, access is blocked, or the customer has not provided accurate information, additional charges may apply. We will always try to keep any inconvenience to a minimum, but time lost through avoidable delays remains chargeable where reasonable.

The customer must ensure that all items are suitable for transport and clearly identified where necessary. Fragile items, valuables, or items requiring specialist handling should be disclosed in advance. We may refuse to move items that are unsafe, contaminated, illegally held, inadequately packed, or likely to damage other goods or the vehicle. Our Barnes man and van team may also refuse to move items that exceed safe lifting limits without the necessary equipment or additional help.

Payments must be made in accordance with the quotation and invoice terms. Unless otherwise agreed, payment may be required before the job starts, on completion, or in part before and part after the service. We accept the payment methods stated at the time of booking. Any deposit paid may be non-refundable where we have reserved time, allocated staff, or incurred costs on your behalf, except where the law requires otherwise.

If payment is not made when due, we may charge reasonable administrative costs and interest on overdue sums where permitted by law. We reserve the right to suspend, delay, or withhold further services until outstanding balances are cleared. The customer is responsible for all bank charges, failed payment fees, and any costs arising from incorrect payment details. Where a booking is made on behalf of a business or third party, the person arranging the work remains jointly responsible for payment unless agreed otherwise in writing.

Cancellations and Amendments

Cancellation requests should be made as soon as possible. If you cancel more than 48 hours before the scheduled start time, we may refund any payment made, less any reasonable administrative or processing costs. If you cancel within 48 hours of the booking, a cancellation charge may apply to cover lost time and any direct preparation costs. If we have already started travelling to the job, attended the address, or begun loading, we may charge the full or partial booking fee depending on the circumstances.

We understand that plans can change, so requests to amend dates, times, item lists, or addresses will be considered where operationally possible. However, amendments are subject to availability and may affect the price. If an amendment increases the work required, the revised amount will be payable. If we need to cancel or reschedule a booking due to vehicle failure, severe weather, staff illness, safety concerns, or events outside our control, we will use reasonable efforts to offer a new date or time.

We are not responsible for indirect losses caused by cancellation or rescheduling, including lost earnings, missed appointments, storage charges, or inconvenience, except where such liability cannot legally be excluded. This does not affect your statutory rights if we fail to provide the service with reasonable care and skill. Any refund due will normally be processed using the same payment method, unless we agree a different arrangement.

Service Conditions and Customer Responsibilities

The customer must ensure that all goods are properly packed, secured, and prepared for transport unless packing is expressly included in the booking. We are not responsible for poor packing, unsuitable boxes, unmarked fragile items, loose fittings, or items that were already damaged before the service began. We may, at our discretion, assist with wrapping or basic securing of items, but this does not transfer responsibility for the adequacy of packing unless we have expressly agreed to provide a specialist packing service.

It is your responsibility to be present, or to nominate a suitable adult representative, at both collection and delivery where needed. If no one is available, we may place items in a safe location where legally and practically possible, but this is done at your risk. Any instruction given by you or your representative regarding access, placement, or handling will be treated as authorised unless we reasonably suspect it is unsafe or unlawful.

If the job requires waiting time, extra labour, multiple trips, dismantling, reassembly, stairs, long carries, parking difficulties, or the use of special equipment, additional charges may apply. We will aim to explain such charges clearly where possible. If the customer asks us to carry out tasks beyond the booked scope, we may agree to do so if safe and lawful, but the service will then be charged accordingly. Any estimate of duration is approximate and not a fixed promise unless expressly stated in writing.

Liability

We will carry out the Barnes man with a van service with reasonable care and skill. Our liability for loss or damage is limited to direct loss resulting from our negligence, breach of contract, or failure to use reasonable care and skill. We do not accept responsibility for indirect or consequential losses, including loss of profits, loss of business, emotional distress, or missed opportunities, to the fullest extent permitted by law.

Where we are responsible for damage to an item, our liability will generally be limited to the reasonable repair value or, where repair is not practical, the current fair market value of the item, subject to any applicable caps agreed in writing. We are not liable for damage caused by pre-existing defects, insufficient packaging, concealed weaknesses, improper dismantling by the customer, inherent vice, weather, fire not caused by us, or items that the customer asked us to move despite our warning.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If you believe damage or loss has occurred, you must notify us as soon as reasonably possible and provide evidence such as photographs, receipts, or a written description. Failure to report an issue promptly may make it more difficult to assess or resolve the matter fairly.

Waste Regulations and Prohibited Items

When waste removal is included, the customer must ensure that all materials are described honestly and completely. We only handle waste in accordance with applicable UK waste regulations. This means waste must be transferred, transported, and disposed of lawfully, and only at appropriate facilities where required. The customer may be asked to confirm the nature of the waste and to separate items where necessary to comply with legal requirements.

We do not carry, collect, or dispose of illegal, hazardous, or dangerous waste unless we have expressly agreed in advance and are legally authorised to do so. Examples may include asbestos, chemicals, gas bottles, solvents, biohazard materials, clinical waste, flammable liquids, explosive items, and certain electrical or electronic items requiring special handling. We also reserve the right to refuse any item that could endanger our staff, the public, the vehicle, or the environment.

If the service involves disposal or removal of waste, you confirm that you have the legal right to arrange its transfer and that it has not been fly-tipped, stolen, contaminated, or otherwise unlawfully obtained. Any loading, transport, or disposal carried out on your instructions is assumed to be lawful unless we have reason to believe otherwise. If we incur additional costs due to misdescribed waste, contamination, or legal compliance steps, those costs may be passed on to you.

Insurance, Damage, and Claims

We may maintain insurance appropriate to the nature of the work, but insurance is not a guarantee that every item is covered in every circumstance. The customer remains responsible for arranging their own insurance where they consider it necessary, especially for valuable, fragile, or irreplaceable goods. If you wish to rely on cover, you should check the relevant policy terms before the booking takes place.

Claims for loss or damage must be made in writing within a reasonable time and, where possible, within 24 hours of delivery or completion of the service. You should provide supporting evidence, including the nature of the loss, the value of the item, and any photographs of packaging or damage. We may inspect the item or request further evidence before deciding whether any compensation is due.

If we settle a claim, any payment will be made as a final resolution of the specific issue unless we agree otherwise in writing. We may offer repair, replacement, partial refund, or another fair solution depending on the circumstances. Acceptance of a remedy does not mean we admit liability beyond what is required by law or these terms.

General Provisions

We may subcontract or delegate parts of the work to suitably qualified third parties where necessary to complete the service, provided the overall standard remains consistent with these terms. Any third party acting on our behalf is expected to follow the same safety and care standards. You may not assign your rights or obligations under these terms without our written consent.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law or agreed otherwise. If we choose not to enforce a right under these terms on one occasion, this does not mean we waive that right in the future.

These terms form the entire agreement between you and us for the relevant booking and replace prior discussions or understandings relating to that booking, unless expressly stated otherwise in writing. Any variation must be confirmed by us in a durable medium such as email or written notice. The headings in these terms are for convenience only and do not affect interpretation.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. Where the service is supplied in Scotland or Northern Ireland, mandatory local consumer rights may still apply where relevant, but the contract itself will be interpreted in accordance with the governing law stated here unless required otherwise by law.

Any dispute should first be raised with us so that we have a reasonable opportunity to review the matter and attempt an informal resolution. If a dispute cannot be resolved amicably, the courts of England and Wales shall have jurisdiction, subject to any mandatory legal rights that apply to consumers. The customer agrees that the lawful interpretation of these terms will be determined by the relevant courts and statutes in force at the time.

By booking or using our services, you acknowledge that you have read, understood, and accepted these Terms and Conditions. They are intended to provide a clear framework for a reliable Barnes man and van service while maintaining fairness, transparency, and compliance with UK law. If any part of the wording needs to be read in a stricter legal sense, it should be interpreted in a way that preserves the lawful intention of the agreement.